§ 32-5. Opt-out process.

A. 

An opt-out letter, printed on municipal letterhead, shall be mailed to eligible consumers at least 30 days prior to customer enrollment. The opt-out letter shall include information on the CCA Program and the contract signed with the selected ESCO, including specific details on rates, services, contract term, cancellation fee, and methods for opting out of the CCA Program. The letter shall explain that consumers that do not opt out will be enrolled in ESCO service under the contract terms and that information on those consumers, including energy usage data and APP status, will be provided to the ESCO.

B. 

All consumers shall have the option to opt out of the CCA Program at any time without penalty.

C. 

Termination fees shall not be charged to consumers that cancel their CCA service as a result of moving out of the premises served.